Protection of Personal Information Act

POPIA Privacy Notice

Last updated: 14 September 2026

1. Who we are

Izithelo Beauty Aesthetics is an aesthetics and wellness studio operating from Bantam Drive, Blairgowrie, Johannesburg. We are responsible for personal information processed through our website, WhatsApp conversations and treatment records.

2. Information we collect

We may collect your name, contact details, appointment information, service interests, consultation responses, relevant health information you voluntarily provide, treatment records, consent records and communications with us.

3. Why we use it

We use personal information to respond to enquiries, assess treatment suitability, manage bookings, provide services safely, keep required records, process legitimate business administration and comply with South African law. We only send marketing where permitted and you may opt out at any time.

4. Sharing and safeguarding

We do not sell personal information. We may share limited information with trusted service providers or authorities where necessary to provide our services or meet a legal duty. We use reasonable organisational and technical safeguards and retain information only for as long as reasonably necessary or legally required.

5. Your rights

You may ask whether we hold your information, request access or correction, object to certain processing, withdraw consent where consent is the basis, or ask us to delete information where we are not legally required to retain it. We may need to verify your identity before responding.

6. WhatsApp and external services

When you contact us through WhatsApp or follow a social-media link, that provider also processes information under its own privacy terms. Please avoid sending sensitive health information until requested as part of a suitable consultation process.

7. Contact and complaints

Send privacy requests to us on WhatsApp at +27 73 696 4137 or visit us at Bantam Drive, Blairgowrie, Johannesburg. If we cannot resolve your concern, you may contact the Information Regulator of South Africa through its official website at inforegulator.org.za.